Dear Valued Customer,
Recent media reports have raised concerns about certain instant loan apps involved in unethical lending and recovery practices. These apps—often unregistered and linked to foreign entities—have been found offering loans through unauthorized platforms and engaging in coercive recovery methods, including misuse of borrowers' personal data. In light of these developments, we strongly urge all customers to carefully verify the legitimacy of any lending platform (LSP) before applying for a loan or making any repayment.
At Focus Industrial Resources Limited, we are a Registered NBFC under RBI guidelines, and we remain committed to the highest standards of transparency, compliance, and ethical conduct. Please be assured of the following:
- We provide digital lending services only through legitimate and RBI-compliant Lending Service Providers (LSPs).
- All loan approvals are based on a detailed assessment of the borrower's repayment capacity.
- We adhere strictly to an ethical recovery process — we do not employ coercive or aggressive methods and instead work with our customers to support smooth and respectful repayment.
- No customer has ever reported unethical conduct against our company or representatives.
Our mission is to extend responsible lending solutions to help customers navigate financially challenging times with dignity and support.
To further strengthen customer communication, we are launching a dedicated Customer Service Email ID: grievances@focusindustrial.in. If you observe or experience any inappropriate behavior by any employee or associate of Focus Industrial Resources Limited, please report it promptly to grievances@focusindustrial.in or call us at (+91) 8800825682.
We thank you for your continued trust in Focus Industrial Resources Limited. We remain committed to responsible and regulated digital lending practices at all times.
Warm regards,
Team Focus Industrial Resources Limited
